Retail Automation Surging Too Fast for Customers?
There are two types of people: full-service diehards and self-checkout enthusiasts. But if you've been to the grocery store lately, you've maybe noticed more self-checkout than ever. You've got the labor shortage to thank (or complain about, as most shoppers seem to be of the full-service mindset). Self-checkout use has doubled since the pandemic's start and made up 30% of all grocery transactions [...]